Refund Policy

CrabHub is operated by Joshua Lee Parker (referred to as "we," "us," or "CrabHub"). All purchases of CrabHub subscriptions are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"). Paddle is the reseller of CrabHub subscriptions and is responsible for handling orders, payments, refunds, chargebacks, and related customer support.

We offer a full refund on any paid CrabHub subscription within 30 days of the initial charge, no questions asked. If you cancel during your 14-day free trial, you will not be charged and no refund is necessary.

For subscriptions that renew monthly or yearly, refund requests for a renewal charge must be submitted within 30 days of that renewal payment. Beyond the 30-day window, we generally do not issue refunds for elapsed subscription periods, but you can cancel future renewals at any time from your billing portal.

The fastest way to request a refund is through Paddle, our payment processor:

1. Visit paddle.net and enter the email address you used at checkout.
2. Locate your CrabHub order and select "Request a refund."
3. Follow the on-screen instructions to submit your request.

You can also contact us through our support form and we will coordinate the refund with Paddle on your behalf.

Approved refunds are issued back to the original payment method. Depending on your bank or card issuer, funds may take 5–10 business days to appear on your statement.

Custom onboarding, professional services, and any add-on services that have already been delivered may be non-refundable. This will be disclosed clearly before purchase.

Questions about this refund policy? Get in touch.